Hi, skin · MemberLift
Consultation Outline
Guide conversations that identify the current process, gaps, constraints, and training handoff needs.
Project: HiSkin Membership Sales System Implementation · GrowthDesk by ArtMetrics
Section 1
Discovery objective
Collect enough operational truth to build a repeatable and coachable sales rhythm.
- Separate leadership goals from observed rep behavior.
- Mark unclear items as RFIs.
Section 2
Stakeholder interview flow
Use the same structure across leadership, managers, top performers, and reps.
- Goal
- Current behavior
- Constraint
- Best example
- Coaching gap
- Next evidence needed
Section 3
Studio manager interview questions
Manager interviews should surface what is visible, coachable, and missing.
- What sales behavior can you see today?
- Which reps need the most help?
- What happens after a no-join/no-rebook outcome?
Section 4
Rep/top performer interview questions
Top performer interviews should identify reusable language and behavior.
- How do you tee up membership?
- When do you ask?
- Which objections come up most often?
Section 5
Systems and workflow questions
Confirm Boulevard, front desk device, and SMS/email realities before designing automation.
- What one-click messaging exists?
- What reports can be exported?
- Where should fallback automation start?