Manager console
Monitor conversion, adherence, and coaching opportunities across locations.
Hi, skin deliverable asset
Sales Process Review
Identify sales process gaps before scripts, scorecards, and coaching tools are published.
client publishedsales process review
Structured asset data is the source of truth. Print view and ReportLab PDF are export artifacts. Footer: GrowthDesk by ArtMetrics · Prepared for Hi, skin.
Asset sections
Section 1
GREET → EVALUATE → TOUR → ASSESS → PROPOSE
The review maps current behavior to the simple sales process reps can remember and managers can coach.
- - GREET: Make the client feel expected, welcomed, and confident.
- - EVALUATE: Understand the guest's skin goals, history, concerns, routine, and reason for the visit.
- - TOUR: Connect the treatment path, The Really Good Facial™, and membership value to the guest's goals.
- - ASSESS: Determine whether membership, package, or follow-up is the right next step.
- - PROPOSE: Present The Really Good Membership as the simplest way to keep results consistent.
Section 2
Gap map
Each missed step should become a coaching note, script need, workflow issue, or request.
- - Do not jump straight to membership.
- - Require 5-7 value-building touchpoints before the membership ask unless the guest is already ready.