Hi, skin · MemberLift
Sales Process Review
Identify sales process gaps before scripts, scorecards, and coaching tools are published.
Project: HiSkin Membership Sales System Implementation · GrowthDesk by ArtMetrics
Section 1
GREET → EVALUATE → TOUR → ASSESS → PROPOSE
The review maps current behavior to the simple sales process reps can remember and managers can coach.
- GREET: Make the client feel expected, welcomed, and confident.
- EVALUATE: Understand the guest's skin goals, history, concerns, routine, and reason for the visit.
- TOUR: Connect the treatment path, The Really Good Facial™, and membership value to the guest's goals.
- ASSESS: Determine whether membership, package, or follow-up is the right next step.
- PROPOSE: Present The Really Good Membership as the simplest way to keep results consistent.
Section 2
Gap map
Each missed step should become a coaching note, script need, workflow issue, or request.
- Do not jump straight to membership.
- Require 5-7 value-building touchpoints before the membership ask unless the guest is already ready.