Hi, skin · MemberLift
30-Day RAMP Onboarding Plan
Create a repeatable ramp for reps to observe, practice, execute with support, and work independently.
Project: HiSkin Membership Sales System Implementation · GrowthDesk by ArtMetrics
Section 1
Week 1: observe and learn
Rep learns the Hi, skin guest journey, The Really Good Facial™ handoff, and membership routine language.
- Shadow top performers.
- Listen for value touchpoints.
- Review objection library.
Section 2
Week 2: guided practice
Rep practices GREET, EVALUATE, TOUR, ASSESS, PROPOSE with manager feedback.
- Roleplay first appointment.
- Practice follow-up language.
- Manager reviews scorecard.
Section 3
Week 3: assisted execution
Rep executes live with manager coaching and documented feedback.
- Complete follow-up actions.
- Try membership proposal with 5-7 touchpoints.
- Log objections.
Section 4
Week 4: independent execution
Rep operates independently with scorecard gates and manager review.
- Review conversion and follow-up completion.
- Confirm RAMP progression.
- Set next coaching focus.
Scorecard Metrics
First appointment membership conversion: Primary KPI for the July 1 rollout. · Target: 38-45%
Average order value: Tracks whether the process protects membership/package value. · Target: Increase from baseline
Follow-up completion: Measures whether reps complete required post-visit touches. · Target: 90%+
Membership/package conversion: Shows whether recurring or package value is being proposed. · Target: Baseline + improvement
Rep adherence: Tracks GREET, EVALUATE, TOUR, ASSESS, PROPOSE behavior. · Target: 85%+