Manager console
Monitor conversion, adherence, and coaching opportunities across locations.
HiSkin · Project-scoped command center
Project Delivery · Retail Attach Optimization
MemberLift → Retail Attach Optimization → Project Delivery. This workspace is scoped to HiSkin onboarding, launch readiness, RFIs, meetings, Slack, Close sync previews, and semi-automated delivery operations only.
Hi, skin Issues
Formal blockers and delivery problems
Issues are for blockers, problems, and delivery risks. GrowthDesk remains the source of truth; Slack receives concise dry-run previews unless configured.
automation · high
SMS fallback workflow unclear
Confirm what happens if a rep does not manually send the personalized post-visit SMS within the set timeframe.
Owner: Hi, skin + Ariel · Due: Week 1 · Related deliverable: follow-up-flow-audit · Slack: dry run preview
access · high
Boulevard access missing
Discovery needs export/report owner and source documentation path.
Owner: Shannon · Due: Week 1 · Related deliverable: boulevard-workflow-review · Slack: dry run preview
launch_readiness · high
Front desk device not ready
All 9 locations need confirmed iPad/computer readiness for one-click messaging and follow-up.
Owner: Taylor Duncan · Due: Before manager training · Related deliverable: boulevard-workflow-review · Slack: dry run preview
scripts · normal
Script revision needed
Membership and package scripts should be revised after top performer interviews.
Owner: Ariel West Long · Due: Weeks 2-4 · Related deliverable: membership-scripts · Slack: dry run preview
training · critical
Manager training blocker
Taylor alignment and manager list must be confirmed before final manager training prep.
Owner: Shannon + Taylor Duncan · Due: First week of June · Related deliverable: manager-coaching-structure · Slack: dry run preview