Manager console
Monitor conversion, adherence, and coaching opportunities across locations.
HiSkin · Project-scoped command center
Project Delivery · Front Desk Training
MemberLift → Front Desk Training → Project Delivery. This workspace is scoped to HiSkin onboarding, launch readiness, RFIs, meetings, Slack, Close sync previews, and semi-automated delivery operations only.
Hi, skin Requests
Client and operator requests
Requests capture script updates, roleplay scenarios, training modules, follow-up templates, and KPI report needs without turning Slack into the system of record.
script_update · normal
Request script update
Update first appointment and membership pitch language after interviews.
Requested by: Taylor Duncan · Assigned: Ariel West Long · Due: Weeks 2-4 · Slack: dry run preview
roleplay · normal
Request new roleplay scenario
Add scenario for a returning non-member who likes the facial but resists monthly commitment.
Requested by: Studio manager · Assigned: Ariel West Long · Due: Before team training · Slack: dry run preview
training_module · high
Request additional training module
Add RAMP module for objection handling and follow-up completion.
Requested by: Taylor Duncan · Assigned: Ariel West Long · Due: Before launch readiness · Slack: dry run preview
follow_up_template · high
Request new follow-up template
Create no-join/no-rebook SMS and email options.
Requested by: Ariel West Long · Assigned: Ariel West Long · Due: Weeks 2-4 · Slack: dry run preview
kpi_report · high
Request new KPI report
Create weekly manager view for first appointment conversion, AOV, follow-up completion, and coaching completion.
Requested by: Shannon · Assigned: Ariel West Long · Due: Before July 1 · Slack: dry run preview