Manager console
Monitor conversion, adherence, and coaching opportunities across locations.
HiSkin · Project-scoped command center
Project Delivery · Front Desk Training
MemberLift → Front Desk Training → Project Delivery. This workspace is scoped to HiSkin onboarding, launch readiness, RFIs, meetings, Slack, Close sync previews, and semi-automated delivery operations only.
Hi, skin Rep Portal
Sales / Front Desk Console
MemberLift Sales Playbook, client lookup, appointment flow, membership/package offer guidance, and follow-up live in one touch-friendly retail surface.
Today's appointments
Selected client profile
Maya R.
First appointment · Montrose · The Really Good Facial
Status
Checked in
Intake next
Offer signal
Warm
Value touchpoint 5
Follow-up
Ready
SMS after checkout
5-Step Sales Process
GREET
Make the client feel expected, welcomed, and confident.
EVALUATE
Understand the guest's skin goals, history, concerns, routine, and reason for the visit.
TOUR
Connect the treatment path, The Really Good Facial™, and membership value to the guest's goals.
ASSESS
Determine whether membership, package, or follow-up is the right next step.
PROPOSE
Present The Really Good Membership as the simplest way to keep results consistent.
Next best action
Offer membership after the routine recap.
Manager signal: high. Keep the language premium and practical.
Communication timeline
Promo booking captured
Skin goals reviewed
Next facial due before leaving
5-7 value touchpoints before membership ask