Manager console

Monitor conversion, adherence, and coaching opportunities across locations.

HiSkin · Project-scoped command center

Project Delivery · HiSkin Membership Sales System Implementation

MemberLift → HiSkin Membership Sales System Implementation → Project Delivery. This workspace is scoped to HiSkin onboarding, launch readiness, RFIs, meetings, Slack, Close sync previews, and semi-automated delivery operations only.

Demo / dry-runOnboarding active / contract signature pendingAt risk - July 1 launch requires discovery data, training, approvals, SMS/email readiness, and RFIs resolved

HiSkin launch timeline

Contracts signed by Monday

pending client signature

Pre-kickoff

Phase 1 Discovery starts immediately after contract execution

ready after signature

Week 1

Studio manager training: first week of June

not started

First week of June 2026

Studio team training starts: June 15

not started

June 15, 2026

Full launch: July 1

launch deadline fixed

July 1, 2026

Ongoing coaching begins after rollout / immediately post-launch

retainer pending

Post-launch

Timeline risks

July 1 launch deadline is fixed and creates schedule pressure.
Discovery and build/deploy must complete before launch readiness.
Data, access, device readiness, and approval owners are launch-gating dependencies.

Project Delivery → Schedule

Gantt schedule · HiSkin Membership Sales System Implementation

Project-scoped phases, dependencies, owners, windows, and status. This chart does not imply work has started.

Work itemPre-kickoffWeek 1Weeks 2-4Month 2Month 3

Enterprise onboarding, NDA, intake, access path

HiSkin / Ariel

Phase 1: Intake + Access Readiness

Conversion baseline, membership assumptions, system/source map

Ariel West Long

Phase 2: Baseline + System Mapping

Scripts, objection guide, follow-up templates, KPI scorecard

Ariel West Long

Phase 3: Sales Rollout Build

RAMP checkpoints, manager coaching, QA review path

Shared

Phase 4: Training + QA Readiness

Launch readiness approval, rollout support, handoff criteria

Shared

Phase 5: Launch + Stabilization

Phase	Task	Owner	Window	Status	Dependencies
Phase 1: Intake + Access Readiness	Enterprise onboarding, NDA, intake, access path	HiSkin / Ariel	Pre-kickoff → Kickoff	pending client	Primary decision maker confirmed
Phase 2: Baseline + System Mapping	Conversion baseline, membership assumptions, system/source map	Ariel West Long	Kickoff → Week 1	pending client	Intake + access readiness
Phase 3: Sales Rollout Build	Scripts, objection guide, follow-up templates, KPI scorecard	Ariel West Long	Weeks 2 → Weeks 4	not started	Baseline + system mapping
Phase 4: Training + QA Readiness	RAMP checkpoints, manager coaching, QA review path	Shared	Month 2 → Month 2	not started	Sales rollout build
Phase 5: Launch + Stabilization	Launch readiness approval, rollout support, handoff criteria	Shared	Month 2+ → Month 3	not started	Training + QA readiness

Project Delivery → Critical Path

Launch-gating critical path · HiSkin Membership Sales System Implementation

Items below gate project launch and map back to onboarding phases, schedule items, and launch readiness.

pending client · medium risk

Enterprise onboarding completed

Submit onboarding and stakeholder details.

Next action: Complete the delivery onboarding console.

Owner: HiSkin

Due: Pre-kickoff

Onboarding phase: phase-1-enterprise-onboarding

Schedule item: phase-1-enterprise-onboarding

Dependencies: phase-1-enterprise-onboarding

pending client · medium risk

NDA / intake confirmed

NDA acknowledgement and intake are required before kickoff.

Next action: Submit NDA acknowledgement.

Owner: HiSkin

Due: Pre-kickoff

Onboarding phase: enterprise-onboarding-completed

Schedule item: enterprise-onboarding-completed

Dependencies: enterprise-onboarding-completed

pending client · high risk

Primary decision maker confirmed

Project decisions need a named owner.

Next action: Confirm Shannon/Mark approval path.

Owner: HiSkin

Due: Pre-kickoff

Onboarding phase: nda-intake-confirmed

Schedule item: nda-intake-confirmed

Dependencies: nda-intake-confirmed

pending client · high risk

Approval process confirmed

Delivery review can stall without a clear approval model.

Next action: Confirm approvers and turnaround expectations.

Owner: HiSkin

Due: Pre-kickoff

Onboarding phase: primary-decision-maker-confirmed

Schedule item: primary-decision-maker-confirmed

Dependencies: primary-decision-maker-confirmed

pending client · medium risk

Location list confirmed

Location scope must stay source-visible.

Next action: Confirm all 9 locations and any exclusions.

Owner: HiSkin

Due: Kickoff

Onboarding phase: enterprise-onboarding-completed

Schedule item: enterprise-onboarding-completed

Dependencies: enterprise-onboarding-completed

pending client · high risk

Baseline conversion data confirmed

Current conversion remains an assumption until confirmed.

Next action: Provide confirmed baseline source or export path.

Owner: HiSkin

Due: Week 1

Onboarding phase: baseline-system-mapping

Schedule item: baseline-system-mapping

Dependencies: baseline-system-mapping

pending client · high risk

Boulevard access/readiness confirmed

Boulevard is not connected in demo mode.

Next action: Confirm export owner and report list.

Owner: HiSkin

Due: Week 1

Onboarding phase: baseline-system-mapping

Schedule item: baseline-system-mapping

Dependencies: baseline-system-mapping

pending client · medium risk

Absorb access/readiness confirmed

Absorb outline is needed for training alignment.

Next action: Confirm training outline source.

Owner: HiSkin

Due: Week 1

Onboarding phase: baseline-system-mapping

Schedule item: baseline-system-mapping

Dependencies: baseline-system-mapping

not started · medium risk

Training content path confirmed

Training path must be confirmed before QA readiness.

Next action: Map RAMP and manager checkpoints.

Owner: Shared

Due: Weeks 2-4

Onboarding phase: sales-rollout-build

Schedule item: sales-rollout-build

Dependencies: sales-rollout-build

pending client · high risk

Membership offer / pricing assumptions confirmed

$119/month terms are pending client confirmation.

Next action: Confirm membership price, perks, and service inclusion.

Owner: HiSkin

Due: Kickoff

Onboarding phase: baseline-system-mapping

Schedule item: baseline-system-mapping

Dependencies: baseline-system-mapping

not started · medium risk

QA review path confirmed

QA path is required before launch readiness.

Next action: Confirm review evidence and owner.

Owner: Shared

Due: Month 2

Onboarding phase: training-qa-readiness

Schedule item: training-qa-readiness

Dependencies: training-qa-readiness

not started · high risk

Launch readiness approval confirmed

Launch cannot proceed without explicit approval.

Next action: Confirm launch approval owner and criteria.

Owner: HiSkin

Due: Month 2

Onboarding phase: training-qa-readiness

Schedule item: training-qa-readiness

Dependencies: training-qa-readiness

Timeline / next milestones

Activation

Contract signed by Monday

Owner: Shannon · Target: Monday · active

Phase 1 - Discovery

Phase 1 Discovery starts immediately after contract execution

Owner: Ariel West Long · Target: Week 1 · not started

Phase 2 - Build & Deploy

Studio manager training

Owner: Taylor Duncan / Ariel · Target: First week of June · not started

Training

Studio team training starts

Owner: Taylor Duncan · Target: June 15 · not started

Launch Readiness

Full launch

Owner: Shannon / Ariel · Target: July 1 · not started

Ongoing Retainer

Ongoing coaching begins after rollout

Owner: Ariel West Long · Target: Post-launch · not started