Project Delivery · HiSkin Membership Sales System Implementation

MemberLift → HiSkin Membership Sales System Implementation → Project Delivery. This workspace is scoped to HiSkin onboarding, launch readiness, RFIs, meetings, Slack, Close sync previews, and semi-automated delivery operations only.

Demo / dry-runOnboarding active / contract signature pendingAt risk - July 1 launch requires discovery data, training, approvals, SMS/email readiness, and RFIs resolved

Hi, skin Rep Portal

Sales / Front Desk Console

MemberLift Sales Playbook, client lookup, appointment flow, membership/package offer guidance, and follow-up live in one touch-friendly retail surface.

Retail densitycodex-wrapper

Klaviyo-style sales rep cadence

Joined + rebooked

Trigger: Membership created and next appointment booked

Steps: Thank the guest · Confirm next appointment · Reinforce routine · Log joined and rebooked

Cadence: Same day thank-you call · Next visit reminder

Manager visibility: Completion visible to manager · Positive behavior reinforcement

Joined, no rebook

Trigger: Membership created but no next appointment

Steps: Thank the guest · Explain consistency · Invite next booking · Schedule follow-up

Cadence: Same day SMS · Next-day call · Manager review if not booked

Manager visibility: No-rebook flag · Manager follow-up queue

Rebooked, did not join

Trigger: Next appointment booked without membership

Steps: Recap goal · Connect routine · Share membership benefit · Offer to review before next visit

Cadence: Same day SMS · Pre-next-visit call

Manager visibility: Membership follow-up visible · Objection category logged

No join, no rebook

Trigger: Guest left without membership or next appointment

Steps: Send re-engagement SMS · Call within cadence · Route unresolved objection · Escalate if high intent

Cadence: Within minutes SMS · Next day call · Fallback email

Manager visibility: High priority follow-up queue · Manager coaching flag

Consultation scheduled

Trigger: Guest has consult but no membership decision

Steps: Confirm consult · Clarify skin goal · Prepare membership framing

Cadence: Confirmation SMS · Pre-visit reminder

Manager visibility: Consult queue visible

Returning non-member

Trigger: Repeat guest has not joined

Steps: Recognize return · Connect prior results · Frame routine · Propose membership after value

Cadence: Pre-visit note · Checkout follow-up

Manager visibility: Returning non-member queue

Package consult

Trigger: Guest may fit package better than membership

Steps: Compare path · Connect package to goal · Avoid false pressure · Log recommendation

Cadence: Consult recap email · Follow-up call

Manager visibility: Package opportunity visible

Winback

Trigger: Guest has lapsed or needs re-engagement

Steps: Acknowledge gap · Reconnect skin goal · Offer simple next visit · Avoid over-selling

Cadence: SMS · Email · Manager review for VIP/high intent

Manager visibility: Winback queue