Manager console
Monitor conversion, adherence, and coaching opportunities across locations.
HiSkin · Project-scoped command center
Project Delivery · Objection Handling Library
MemberLift → Objection Handling Library → Project Delivery. This workspace is scoped to HiSkin onboarding, launch readiness, RFIs, meetings, Slack, Close sync previews, and semi-automated delivery operations only.
Hi, skin · MemberLift deliverables
Full scoped deliverables package
Web-based deliverables for discovery, sales process buildout, GrowthDesk setup, manager enablement, RAMP, and ongoing optimization.
Phase 1 - Discovery / Diagnostic
Leadership goals, constraints, timeline, decision path, training expectations, launch risks, and operating reality.
Rubric and observation checklist for identifying what top performers already do differently.
Front-desk sales process worksheet, gap analysis template, and process map.
Baseline KPI scorecard, membership conversion worksheet, AOV worksheet, follow-up worksheet, and location benchmark view.
First-appointment conversion audit and funnel gap map.
Manager coaching rhythm, coaching cadence audit, and manager feedback scorecard.
SMS/email touchpoint map and no-join/no-rebook workflow review.
Boulevard overlay workflow review, front desk device readiness checklist, and one-click messaging feasibility checklist.
Phase 2 - Sales System Buildout
GREET → EVALUATE → TOUR → ASSESS → PROPOSE
First appointment, checkout, soft intro, value-before-price, and close language.
Package positioning, package vs membership comparison, consult language, and follow-up.
Consistent responses for price, timing, spouse/partner, comparison, usage, and monthly commitment objections.
SMS/email/call follow-up by outcome and 5-7 touchpoint cadence before membership ask.
Rep, manager, location, membership conversion, follow-up completion, AOV, and coaching scorecards.
Weekly meeting agenda, rep review, coaching intervention, scorecard review, manager pulse review, and bottom 10% escalation.
Roleplay scenarios and manager evaluation rubrics.
Pre-appointment brief, courtesy call, aesthetician tee-up, checkout close, and follow-up paths.
Recognition language, value recap, membership benefit framing, soft close, and follow-up.
Week 1 observation, week 2 guided practice, week 3 assisted execution, week 4 independent execution.
Phase 3 - GrowthDesk Setup + Manager Enablement
GrowthDesk Workspace Setup for the 9-location Hi, skin MemberLift rollout.
9-Location Configuration for the 9-location Hi, skin MemberLift rollout.
30-35 User Setup for the 9-location Hi, skin MemberLift rollout.
RAMP Configuration for the 9-location Hi, skin MemberLift rollout.
Script / Playbook Migration for the 9-location Hi, skin MemberLift rollout.
Manager Coaching Visibility for the 9-location Hi, skin MemberLift rollout.
Quota and Conversion Feedback Setup for the 9-location Hi, skin MemberLift rollout.
Absorb LMS Alignment for the 9-location Hi, skin MemberLift rollout.
Boulevard Overlay Workflows for the 9-location Hi, skin MemberLift rollout.
Studio Manager Rollout Prep for the 9-location Hi, skin MemberLift rollout.
Phase 4 - 90-Day Operating Rhythm / Ongoing Optimization
Weekly Conversion Reviews for the 90-day and ongoing operating cadence.
Rep Process Reinforcement for the 90-day and ongoing operating cadence.
Follow-Up Visibility for the 90-day and ongoing operating cadence.
Coaching Interventions for the 90-day and ongoing operating cadence.
RAMP Progression for the 90-day and ongoing operating cadence.
Studio Benchmarking for the 90-day and ongoing operating cadence.
Membership Conversion Feedback Loop for the 90-day and ongoing operating cadence.
Manager Pulse Reviews for the 90-day and ongoing operating cadence.
Ongoing Optimization for the 90-day and ongoing operating cadence.